# GRC Risk Assessment — 11x - Platform: **11x** (elevenx) - Headline risk rating: **UNKNOWN** - Website: https://www.11x.ai - Generated: 2026-06-12T22:18:12.846Z - Findings (verified, published): **124** > Every assertion is anchored to a verbatim quote with a SHA-256 snapshot hash and a Wayback archive URL for independent verification. Informational only; not legal advice. ## Control crosswalk (NIST AI RMF 1.0 + ISO/IEC 42001) | Surface | Risk | Confidence | NIST AI RMF | ISO/IEC 42001 | |---|---|---|---|---| | training use | unknown | high | MAP-2.3 / MEASURE-2.6 (data provenance & training use) | ISO 42001 A.7.4 (data for AI systems) | | training use | unknown | high | MAP-2.3 / MEASURE-2.6 (data provenance & training use) | ISO 42001 A.7.4 (data for AI systems) | | training use | unknown | high | MAP-2.3 / MEASURE-2.6 (data provenance & training use) | ISO 42001 A.7.4 (data for AI systems) | | training use | unknown | high | MAP-2.3 / MEASURE-2.6 (data provenance & training use) | ISO 42001 A.7.4 (data for AI systems) | | training use | unknown | high | MAP-2.3 / MEASURE-2.6 (data provenance & training use) | ISO 42001 A.7.4 (data for AI systems) | | prompt ownership | unknown | high | MAP-2.3 (input data rights) | ISO 42001 A.7.2 (data acquisition) | | prompt ownership | unknown | high | MAP-2.3 (input data rights) | ISO 42001 A.7.2 (data acquisition) | | prompt ownership | unknown | high | MAP-2.3 (input data rights) | ISO 42001 A.7.2 (data acquisition) | | prompt ownership | unknown | high | MAP-2.3 (input data rights) | ISO 42001 A.7.2 (data acquisition) | | output ownership | unknown | high | MAP-1.1 (IP & output rights) | ISO 42001 A.5.2 (AI policy / IP) | | commercial use | unknown | medium | MANAGE-1.3 (use limitations) | ISO 42001 A.9.2 (intended use) | | commercial use | unknown | high | MANAGE-1.3 (use limitations) | ISO 42001 A.9.2 (intended use) | | commercial use | unknown | high | MANAGE-1.3 (use limitations) | ISO 42001 A.9.2 (intended use) | | commercial use | unknown | high | MANAGE-1.3 (use limitations) | ISO 42001 A.9.2 (intended use) | | commercial use | unknown | high | MANAGE-1.3 (use limitations) | ISO 42001 A.9.2 (intended use) | | commercial use | unknown | high | MANAGE-1.3 (use limitations) | ISO 42001 A.9.2 (intended use) | | commercial use | unknown | high | MANAGE-1.3 (use limitations) | ISO 42001 A.9.2 (intended use) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | privacy data use | unknown | high | MEASURE-2.10 (privacy risk) | ISO 42001 A.7.5 (privacy) | | data retention | unknown | high | MANAGE-2.2 (data lifecycle) | ISO 42001 A.7.6 (data lifecycle) | | data retention | unknown | high | MANAGE-2.2 (data lifecycle) | ISO 42001 A.7.6 (data lifecycle) | | data retention | unknown | high | MANAGE-2.2 (data lifecycle) | ISO 42001 A.7.6 (data lifecycle) | | data retention | unknown | high | MANAGE-2.2 (data lifecycle) | ISO 42001 A.7.6 (data lifecycle) | | data retention | unknown | high | MANAGE-2.2 (data lifecycle) | ISO 42001 A.7.6 (data lifecycle) | | data retention | unknown | high | MANAGE-2.2 (data lifecycle) | ISO 42001 A.7.6 (data lifecycle) | | data retention | unknown | high | MANAGE-2.2 (data lifecycle) | ISO 42001 A.7.6 (data lifecycle) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | subprocessors data sharing | unknown | high | MAP-4.1 (third-party/supply-chain) | ISO 42001 A.10.2 (third parties) | | audit rights dpa residency | unknown | high | GOVERN-2.1 (accountability, audit) | ISO 42001 A.6.2 (internal audit) | | audit rights dpa residency | unknown | high | GOVERN-2.1 (accountability, audit) | ISO 42001 A.6.2 (internal audit) | | audit rights dpa residency | unknown | high | GOVERN-2.1 (accountability, audit) | ISO 42001 A.6.2 (internal audit) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | indemnity liability | unknown | high | GOVERN-6.1 (liability allocation) | ISO 42001 A.9.4 (responsibilities) | | confidentiality | unknown | high | MEASURE-2.7 (confidentiality) | ISO 42001 A.7.5 (information handling) | | confidentiality | unknown | high | MEASURE-2.7 (confidentiality) | ISO 42001 A.7.5 (information handling) | | confidentiality | unknown | high | MEASURE-2.7 (confidentiality) | ISO 42001 A.7.5 (information handling) | | confidentiality | unknown | high | MEASURE-2.7 (confidentiality) | ISO 42001 A.7.5 (information handling) | | confidentiality | unknown | high | MEASURE-2.7 (confidentiality) | ISO 42001 A.7.5 (information handling) | | confidentiality | unknown | high | MEASURE-2.7 (confidentiality) | ISO 42001 A.7.5 (information handling) | | confidentiality | unknown | high | MEASURE-2.7 (confidentiality) | ISO 42001 A.7.5 (information handling) | | confidentiality | unknown | high | MEASURE-2.7 (confidentiality) | ISO 42001 A.7.5 (information handling) | | governing law disputes | unknown | high | GOVERN-1.1 (legal/regulatory) | ISO 42001 A.5.2 (legal context) | | governing law disputes | unknown | high | GOVERN-1.1 (legal/regulatory) | ISO 42001 A.5.2 (legal context) | | governing law disputes | unknown | high | GOVERN-1.1 (legal/regulatory) | ISO 42001 A.5.2 (legal context) | | governing law disputes | unknown | high | GOVERN-1.1 (legal/regulatory) | ISO 42001 A.5.2 (legal context) | | governing law disputes | unknown | high | GOVERN-1.1 (legal/regulatory) | ISO 42001 A.5.2 (legal context) | | governing law disputes | unknown | high | GOVERN-1.1 (legal/regulatory) | ISO 42001 A.5.2 (legal context) | | governing law disputes | unknown | high | GOVERN-1.1 (legal/regulatory) | ISO 42001 A.5.2 (legal context) | | governing law disputes | unknown | high | GOVERN-1.1 (legal/regulatory) | ISO 42001 A.5.2 (legal context) | | governing law disputes | unknown | high | GOVERN-1.1 (legal/regulatory) | ISO 42001 A.5.2 (legal context) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | moderation enforcement | unknown | high | MANAGE-4.1 (enforcement) | ISO 42001 A.9.3 (operation controls) | | tier differences | unknown | high | MAP-3.4 (context of use by tier) | ISO 42001 A.9.2 (intended use) | | tier differences | unknown | high | MAP-3.4 (context of use by tier) | ISO 42001 A.9.2 (intended use) | | tier differences | unknown | high | MAP-3.4 (context of use by tier) | ISO 42001 A.9.2 (intended use) | | tier differences | unknown | high | MAP-3.4 (context of use by tier) | ISO 42001 A.9.2 (intended use) | | tier differences | unknown | high | MAP-3.4 (context of use by tier) | ISO 42001 A.9.2 (intended use) | ## Evidence (verbatim, with provenance) ### training use — risk unknown > We could access user data only after obtaining the user’s affirmative agreement. Any data obtained via Google Workspace APIs is strictly used for the purposes described in this Privacy Policy and in compliance with Google’s API Services User Data Policy, including the Limited Use requirements. We affirm that 11x does not use data obtained through Google Workspace APIs (including Gmail) to develop, improve, or train any generalized or non-personalized AI or ML models. We may need access to the user data to resolve a support issue, provide advice on service usage or provide any other help, requested by the user. Also, we can access such information when/if necessary for a security investigation or comply with applicable laws.To obtain more information, please reach out to our Data Protection Officer ( [**info@11x.ai**](mailto:info@11x.ai)). - Interpretation (disclaimed): This clause explicitly restricts 11x from using data obtained through Google Workspace APIs, including Gmail, to develop, improve, or train any generalized or non-personalized AI or ML models, and conditions data access on affirmative user consent, establishing a binding prohibition on training use of Google API data. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=We%20could%20access%20user,Protection%20Officer%20(%20%5B**info%4011x.ai**%5D(mailto%3Ainfo%4011x.ai)). ### training use — risk unknown > 3.2. License to 11x. - Interpretation (disclaimed): Sub-section heading incorporating the license grants from Customer to 11x covering Performance Data, Customer Data, and Feedback. - Tier: All - Location: § 3.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=3.2.%20License%20to%2011x. ### training use — risk unknown > 3.2.2. Customer Data. Customer hereby grants 11x a limited license to collect, store, and use Customer Data to provide, maintain, and improve the Service. Notwithstanding anything to the contrary in this Agreement, 11x shall not use any Customer Data to train any artificial intelligence or machine learning models. - Interpretation (disclaimed): Grants 11x a limited license to collect, store, and use Customer Data to provide and improve the Service, but expressly prohibits 11x from using any Customer Data to train artificial intelligence or machine learning models. - Tier: All - Location: § 3.2.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=3.2.2.%20Customer%20Data.%20Customer,or%20machine%20learning%20models. ### training use — risk unknown > 1.12. “Performance Data” means data generated and/or collected in connection with Customer’s use of the Service, such as logs, session data, support data, usage data, statistics, aggregated data, and derivatives thereof. - Interpretation (disclaimed): This segment defines 'Performance Data' as data generated or collected from Customer's use of the Service — including logs, session data, usage data, statistics, aggregated data, and derivatives — establishing the category of data that may be used by 11x for service improvement or training purposes. - Tier: All - Location: § 1.12 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.12.%20%E2%80%9CPerformance%20Data%E2%80%9D%20means,data%2C%20and%20derivatives%20thereof. ### training use — risk unknown > 3.2.1. Performance Data. Customer hereby grants 11x a limited license to aggregate, collect, analyze, and store Performance Data (a) to provide, maintain, and improve the Service, and (b) in aggregated, de-identified form for 11x’s marketing purposes. For clarity, any Performance Data used for marketing purposes will not identify Customer. - Interpretation (disclaimed): Grants 11x a limited license to aggregate, collect, analyze, and store Performance Data to provide and improve the Service and for de-identified marketing purposes, with an explicit carve-out that marketing use will not identify Customer. - Tier: All - Location: § 3.2.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=3.2.1.%20Performance%20Data.%20Customer,will%20not%20identify%20Customer. ### prompt ownership — risk unknown > 1.10. “Feedback” means any suggestions, comments or other feedback provided by Customer to 11x, and relating to the Service. - Interpretation (disclaimed): This segment defines 'Feedback' as suggestions, comments, or other feedback provided by Customer to 11x relating to the Service, establishing the category of input that may be subject to separate ownership or license rights granted to 11x. - Tier: All - Location: § 1.10 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.10.%20%E2%80%9CFeedback%E2%80%9D%20means%20any,relating%20to%20the%20Service. ### prompt ownership — risk unknown > **3\. OWNERSHIP** - Interpretation (disclaimed): Section heading incorporating the ownership provisions covering intellectual property rights in the Service, Customer Data, and related materials. - Tier: All - Location: § 2.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=**3%5C.%20OWNERSHIP** ### prompt ownership — risk unknown > 3.2.3. Feedback. Customer has no obligation to disclose to 11x any Feedback. However, if Customer discloses Feedback to 11x, Customer shall grant, and hereby does grant, to 11x a non-exclusive, worldwide, non-terminable, royalty-free, transferable, sublicensable license to use, reproduce, prepare derivative works of, make, have made, import, offer for sale, sell, lease, distribute, publicly display, publicly perform, and otherwise exploit such intellectual property rights in or to any such Feedback in or with any 11x products or technology. - Interpretation (disclaimed): Grants 11x a non-exclusive, worldwide, perpetual, royalty-free, transferable, sublicensable license to use and exploit Feedback in any 11x products or technology, while clarifying Customer has no obligation to provide Feedback. - Tier: All - Location: § 3.2.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=3.2.3.%20Feedback.%20Customer%20has,11x%20products%20or%20technology. ### prompt ownership — risk unknown > 1.15. “User Content” means the content created by Customer for use by the Service for marketing outreach. - Interpretation (disclaimed): This segment defines 'User Content' as content created by Customer for use by the Service for marketing outreach, establishing a defined category of Customer-generated input that is subject to ownership, license, and data use provisions elsewhere in the Agreement. - Tier: All - Location: § 1.15 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.15.%20%E2%80%9CUser%20Content%E2%80%9D%20means,Service%20for%20marketing%20outreach. ### output ownership — risk unknown > 3.1. Proprietary Rights. As between the parties, 11x or its licensors exclusively owns all right, title, and interest in and to the Service and Documentation, and any software or other intellectual property created, used, provided or made available by 11x under or in connection with the Service, and Customer exclusively owns all right, title and interest in and to the Customer Data and Performance Data. 11x shall acquire no rights in or to the Customer Data or Performance Data, except for the license rights to 11x set forth in Section 3.2. - Interpretation (disclaimed): Allocates ownership between the parties: 11x exclusively owns the Service, Documentation, and related IP, while Customer exclusively owns Customer Data and Performance Data, and clarifies 11x acquires no rights in Customer Data except as licensed in Section 3.2. - Tier: All - Location: § 3.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=3.1.%20Proprietary%20Rights.%20As,forth%20in%20Section%203.2. ### commercial use — risk unknown > WHEREAS, Customer desires to license from 11x the Service under the terms and conditions of this Agreement; - Interpretation (disclaimed): This recital establishes that Customer is licensing the Service from 11x under the terms of the Agreement, confirming the licensing structure and incorporating the agreement terms as the governing framework for that license. - Tier: All - Location: Terms of Service › “September of 2025” - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=WHEREAS%2C%20Customer%20desires%20to,conditions%20of%20this%20Agreement%3B ### commercial use — risk unknown > 2.1. License. Subject to Customer’s compliance with this Agreement and payment of all applicable fees, 11x grants to Customer a non-exclusive, non-transferable, non-sublicensable, license (a) to access and use the Service in accordance with the terms of the Order Form and the Documentation and for Customer’s internal business purposes; and (b) to make a reasonable number of copies of the Documentation solely in connection with using the Service. - Interpretation (disclaimed): Grants Customer a non-exclusive, non-transferable, non-sublicensable license to access and use the Service for internal business purposes and to copy Documentation, conditioned on compliance and fee payment. - Tier: All - Location: § 2.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.1.%20License.%20Subject%20to,with%20using%20the%20Service. ### commercial use — risk unknown > 2.2.4. access the Service for purposes of developing a similar or competing product; - Interpretation (disclaimed): Prohibits Customer from accessing the Service for the purpose of developing a similar or competing product, protecting 11x's competitive interests. - Tier: All - Location: § 2.2.4 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.4.%20access%20the%20Service,similar%20or%20competing%20product%3B ### commercial use — risk unknown > **2\. LICENSE; RESTRICTIONS; DATA PROCESSING** - Interpretation (disclaimed): Section heading that incorporates by reference the license, restrictions, and data processing provisions governing commercial use of the Service. - Tier: All - Location: § 1.15 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=**2%5C.%20LICENSE%3B%20RESTRICTIONS%3B%20DATA%20PROCESSING** ### commercial use — risk unknown > 2.2.7. rent, resell or otherwise allow any third-party access to or use of the Service; - Interpretation (disclaimed): Prohibits Customer from renting, reselling, or otherwise allowing any third-party access to or use of the Service, limiting sublicensing and commercialization. - Tier: All - Location: § 2.2.7 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.7.%20rent%2C%20resell%20or,use%20of%20the%20Service%3B ### commercial use — risk unknown > 2.2.8. use, inspect, analyze, or otherwise exploit the Service outside the scope of the express license granted in Section 2.1; or - Interpretation (disclaimed): Restricts Customer from using, inspecting, analyzing, or exploiting the Service beyond the scope of the license granted in Section 2.1. - Tier: All - Location: § 2.2.8 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.8.%20use%2C%20inspect%2C%20analyze%2C,in%20Section%202.1%3B%20or ### commercial use — risk unknown > 1.5. “Credits” means the pre-paid credits purchased by Customer using the Order Form, that are linked to Authorized Users’ accounts, for access to the Service. - Interpretation (disclaimed): This segment defines 'Credits' as pre-paid credits purchased via Order Form and linked to Authorized Users' accounts for access to the Service, establishing the commercial access mechanism and payment structure. - Tier: All - Location: § 1.5 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.5.%20%E2%80%9CCredits%E2%80%9D%20means%20the,access%20to%20the%20Service. ### privacy data use — risk unknown > At 11X LIMITED. (“11x,” “we,” “us” or “our”), putting our users (“you” or “your”) first means exceeding global privacy and data protection standards in order to keep important contacts and sensitive data and communications private, safe and secure.We set up our infrastructure, applications, and tools in a way that enables you to strengthen and leverage your important relationships when they matter the most, without having to worry about data security or privacy concerns.Our Privacy Promise:No one will access, read, or delete your emails.When 11x connects to your email server, we pull only the minimum amount of information required for our service to function.Our server only stores emails you have sent via 11x and any responses you received to those emails, so we can detect replies and you can have access to them from the application.You own your data.Your personal data will be kept private according to this policy and to the greatest extent allowed by the law.Additional questions? Don’t hesitate to send us an email at [**info@11x.ai.**](mailto:info@11x.ai) 11x is committed to maintaining the privacy and security of any of your personal information on the website or in our applications or information received in any other manner. This Privacy Policy (“Agreement” or “Policy”) defines how 11x uses and protects any personal information that it collects and stores.For the purpose of this Policy, “Personal Information” means information about an identifiable individual but does not include aggregated information that cannot be associated with a specific individual.For the purpose of this Agreement, “Services” refers to the Company’s website which can be viewed or accessed at [**www.11x.ai**](https://www.11x.ai/)(“Website”), our applications or any other services that we may - Interpretation (disclaimed): This segment establishes 11x's privacy promise and obligations regarding data security, including an explicit commitment that no one will access, read, or delete users' emails, and describes the limited manner in which email server connections are made, creating a binding operational obligation on the company. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=At%2011X%20LIMITED.%20(%E2%80%9C11x%2C%E2%80%9D,services%20that%20we%20may ### privacy data use — risk unknown > **3.2. “Personal Information”** - Interpretation (disclaimed): This segment defines 'Personal Information' to include voluntarily submitted identifying data such as contact details, transaction information, and publicly available or social-media-sourced information, establishing the scope of the term throughout the Policy. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**3.2.%20%E2%80%9CPersonal%20Information%E2%80%9D** ### privacy data use — risk unknown > **4.1 Navigational data, cookies and web beacons** - Interpretation (disclaimed): This heading introduces the subsection on navigational data, cookies, and web beacons use, scoping the data types and collection methods addressed in the subsequent clauses. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.1%20Navigational%20data%2C%20cookies%20and%20web%20beacons** ### privacy data use — risk unknown > ”This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.Also, sensitive information includes credentials to 11x application services or email accounts (Google or other providers) that are connected to 11x application. - Interpretation (disclaimed): This segment defines 'Sensitive Information' to include financial identifiers, government ID numbers, health and employment data, and credentials to 11x and connected email accounts, establishing the scope of heightened-protection data categories relevant to the Policy's privacy obligations. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=%E2%80%9DThis%20refers%20to%20credit,connected%20to%2011x%20application. ### privacy data use — risk unknown > supply to you which are further described in our Terms of Service.By accepting our Policy and our Terms of Service, you expressly consent to our collection, storage, processing, use and disclosure of your Personal information as described in this Policy.In case your organization acts as a data controller under ‘General Data Protection Regulation (EU) 2016/679’ of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data you will need to sign or agree to an additional Data Processing Agreement with 11x in order to process data in our Services. - Interpretation (disclaimed): This segment imposes an obligation on users to expressly consent to 11x's collection, storage, processing, use, and disclosure of Personal Information as described in the Policy and Terms of Service, and cross-references the requirement to execute a Data Processing Agreement for organizations acting as data controllers under GDPR, constituting an incorporation of additional contractual requirements. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=%20supply%20to%20you,data%20in%20our%20Services. ### privacy data use — risk unknown > 11x reserves the right to revise, modify or update this Policy at any time. Your continued use of the Services after any such revisions, modifications or updates constitutes your acceptance of any such change.If we make any material changes we will notify you by posting the revised Privacy Policy on our Website or conspicuously in the Services and, if you subscribe to our Subscription Service, providing notice through the in-app Notifications. - Interpretation (disclaimed): This segment grants 11x the right to revise, modify, or update the Privacy Policy at any time and establishes that continued use of the Services constitutes acceptance of changes, while also creating a notification procedure for material changes via website posting or in-app notifications. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=11x%20reserves%20the%20right,through%20the%20in-app%20Notifications. ### privacy data use — risk unknown > You can use the Services to create communication campaigns in order to reach out to or nurture prospects with sales, marketing or customer success purposes.11x does not control the content of campaigns (text, email or other communications templates) or the types of information that our customers may choose to collect or manage using the Services.That information belongs to you and is used, disclosed and protected by them according to their privacy policies and is not subject to this Privacy Policy.11x processes our customers’ information as they direct and in accordance with our agreements with our customers, and we store it on our service providers’ servers, but we do not have control over its collection or management.Our agreements with your customers prohibit us from using that information, except as necessary to provide and improve the Services, as permitted by this Privacy Policy, and as required by law.We have no direct relationship with individuals who provide Personal Information to our customers.11x acknowledges that you have the right to access your Personal Information.You control and are responsible for correcting, deleting or updating the information they have collected from you using the Services.If requested to remove data we will respond within a reasonable timeframe.We may work with you to help them provide notice to their visitors about their data collection, processing, and usage.Our agreements with your customers prohibit usage of the Services to collect, manage, or process Sensitive Information.We are not responsible for your customers’ use of information on the Services.11x collects information under the direction of its customers and has no direct relationship with the individuals whose Personal Information it processes.If you are a customer of - Interpretation (disclaimed): This segment disclaims 11x's control over customer campaign content and the types of information customers collect, clarifying that customer-owned data is governed by customers' own privacy policies rather than this Policy, and describes 11x's role as a processor acting on customer instructions. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=You%20can%20use%20the,are%20a%20customer%20of ### privacy data use — risk unknown > **3.1. When You Visit our Website** - Interpretation (disclaimed): This segment describes 11x's collection of Personal Information upon account registration for operating and supporting the Services, and notes collection of Navigational Information, establishing the legal basis and scope of data collection obligations triggered by account creation. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**3.1.%20When%20You%20Visit%20our%20Website** ### privacy data use — risk unknown > **3.3. “Navigational Information** - Interpretation (disclaimed): This segment defines 'Navigational Information' as device and usage data including IP address, browser type, and page views, and describes the permitted purposes for which 11x may use such data including analytics, administration, functionality improvement, authorization verification, and advertising. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**3.3.%20%E2%80%9CNavigational%20Information** ### privacy data use — risk unknown > **3.4. Payment Information** - Interpretation (disclaimed): This heading introduces the section defining what payment information is collected and processed, establishing the scope of payment data collection obligations. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**3.4.%20Payment%20Information** ### privacy data use — risk unknown > We collect and process payment information from you when you subscribe to the Service, including credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you. - Interpretation (disclaimed): This clause obligates the company to collect and process payment information only through PCI-compliant third-party providers and restricts collection of Sensitive Information beyond payment data, establishing both a procedural obligation and a restriction on data collection scope. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=We%20collect%20and%20process,Sensitive%20Information%20from%20you. ### privacy data use — risk unknown > **3.5. Information About Children** - Interpretation (disclaimed): This heading introduces the section on children's data, defining the scope of the policy's application with respect to minors under 13. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**3.5.%20Information%20About%20Children** ### privacy data use — risk unknown > The Websites and our Services are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at [**info@11x.ai**](mailto:info@11x.ai), so that we may delete the information. - Interpretation (disclaimed): This clause establishes a restriction against knowingly collecting data from children under 13, imposes an obligation to delete such data upon notice, and provides a procedure for reporting child data collection, creating a legal compliance obligation tied to child privacy laws. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=The%20Websites%20and%20our,may%20delete%20the%20information. ### privacy data use — risk unknown > **3.6. Information You Provide** - Interpretation (disclaimed): This heading introduces the subsection addressing user-provided information submitted through the Services, scoping the category of data covered. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**3.6.%20Information%20You%20Provide** ### privacy data use — risk unknown > You may also provide us with information that you post to the Services. Your questions, answers, and other contributions on the Services, and metadata about them (such as when you posted them), are publicly viewable on the Services. This information may be found by search engines and be published elsewhere on the web in accordance with our Terms of Service and this Policy. - Interpretation (disclaimed): This clause grants permission for user-submitted content and metadata to be publicly viewable, indexed by search engines, and published elsewhere, establishing the permissible scope of use and disclosure of user-provided information in accordance with the Terms of Service. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=You%20may%20also%20provide,Service%20and%20this%20Policy. ### privacy data use — risk unknown > **3.8. Google User Data** ‍ - Interpretation (disclaimed): This heading introduces the subsection specifically addressing how Google user data is handled when users connect Gmail accounts, scoping the data category and relevant obligations. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**3.8.%20Google%20User%20Data**%20%E2%80%8D ### privacy data use — risk unknown > If you choose to connect a Gmail account to 11x, we will ask you to grant 11x application permissions to access your Gmail account. These permissions are necessary to sustain the functionality of our Services, as intended and described in the Terms of Service. In particular, we will need to access your inbox folder to detect replies to emails that have been sent via 11x. Our servers only store emails that you have sent via 11x and any responses you have received to those emails so we can detect replies, classify them, and provide access to them in your 11x account. All data obtained via Gmail API is available in your 11x account.Also, we will store your authentication token and account email address. This data will be securely stored to be used by 11x to provide you with the Services (including but not limited to logging into your account, sending emails via the 11x platform, accessing emails you sent, and viewing replies you received to these emails). Under no circumstances will this data be voluntarily shared with any third parties; 11x could only provide this information to legal authorities upon their lawful request. Should you choose to disconnect your Gmail account or decide to close your account, any information from Google that is stored on our servers will be removed permanently. At 11x, we do not use data obtained from our customers (from their Google accounts) for advertising purposes; this includes personalized, re-targeted, and interest-based advertising.Our employees, contractors, and any human, in general, are not allowed to access your personal information, including the data obtained via Google API. - Interpretation (disclaimed): This clause establishes the scope and purpose of Gmail data access, obligating 11x to limit server storage to emails sent via the platform and replies received, thereby restricting data collection to functionally necessary information described in the Terms of Service. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=If%20you%20choose%20to,via%20Google%20API.%20 ### privacy data use — risk unknown > **3.9 Web beacons** - Interpretation (disclaimed): This heading introduces the web beacons subsection, defining the tracking technology category covered by subsequent data collection disclosures. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**3.9%20Web%20beacons** ### privacy data use — risk unknown > We may also collect information using web beacons (also known as “tracking pixels”). - Interpretation (disclaimed): This clause discloses the company's practice of collecting information through web beacons (tracking pixels), establishing notice of this data collection method as a legal transparency obligation. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=We%20may%20also%20collect,known%20as%20%E2%80%9Ctracking%20pixels%E2%80%9D). ### privacy data use — risk unknown > A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. 11x uses cookies to identify and track visitors, and your website access preferences.You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the 11x Services.Web beacons are electronic images (also called “gifs”) that may be used in the 11x Services or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.You can decline to show gifs or pictures in your email clients to avoid being tracked by email web beacons.Also we use Navigational Information to operate and improve the Services. - Interpretation (disclaimed): This clause defines cookies and web beacons, describes their use to track visitors and preferences, and discloses the functional consequences of declining cookies, establishing user notice obligations and the permitted scope of tracking data use. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=A%20cookie%20is%20a,and%20improve%20the%20Services. ### privacy data use — risk unknown > **4.2 Use of Personal Information** - Interpretation (disclaimed): This heading introduces the subsection on permitted uses of personal information, scoping the legal permissions granted to the company for processing user data. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.2%20Use%20of%20Personal%20Information** ### privacy data use — risk unknown > In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:(a) improve your browsing experience by personalizing and improving the Services;(b) send information to you which we think may be of interest to you by post, email, or other means;(c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and(d) provide other companies with aggregated and Non-Personal Information about our users — but this information will not be used to identify any individual user,We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party.In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information. If you do not want us to share your personal information with these companies, contact us at [**info@11x.ai**](mailto:info@11x.ai).We use the information collected/stored via our Services by our customers for the following purposes:(a) to provide the Services (which may include the detection, prevention, and resolution of security and technical issues);(b) to respond to customer support requests;(c) otherwise to fulfill the obligations under the 11x Terms of Service. - Interpretation (disclaimed): This clause grants the company permission to use personal information for service improvement, marketing communications, and sharing aggregated non-personal information with third parties, establishing the permitted scope of personal data processing beyond primary service delivery. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=In%20addition%20to%20the,11x%20Terms%20of%20Service. ### privacy data use — risk unknown > **4.3. Customer Testimonials and Comments** - Interpretation (disclaimed): This heading introduces the subsection on customer testimonials, scoping the consent and disclosure practices for publicly posting personal information in that context. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.3.%20Customer%20Testimonials%20and%20Comments** ### privacy data use — risk unknown > We post customer testimonials and comments in our Services, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial. - Interpretation (disclaimed): This clause obligates the company to obtain individual customer consent via email before publicly posting their name and testimonial, establishing a procedural consent requirement for a specific use of personal information. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=We%20post%20customer%20testimonials,customer%E2%80%99s%20name%20and%20testimonial. ### privacy data use — risk unknown > **4.4. Use of Credit Card Information** - Interpretation (disclaimed): This heading introduces the subsection on credit card information use, scoping the restrictions and obligations applicable to payment data processing. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.4.%20Use%20of%20Credit%20Card%20Information** ### privacy data use — risk unknown > **4.7. Social Media** - Interpretation (disclaimed): This heading introduces the social media features subsection, scoping the data practices applicable to third-party social media widgets embedded on the platform. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.7.%20Social%20Media** ### privacy data use — risk unknown > 11x gathers current and historic business contact data. The data collected about individuals on the 11x Database comprises:Name;Employer Company & Company Details;Office Location (Country & City);Business Telephone Number;Business Email Address;Job Title.We also hold data in respect of your employer company such as its name, size, industry, website and industry.In order to provide certain aspects of its services, 11x requires a business email address to be recorded against profiles in its database. Where 11x does not have the business email address of a profile, it may generate a business email address based on the email address structure understood to be implemented by the employer company.The majority of the personal data we collect about you comes from publicly available sources such as from business and employment-oriented social networks, recruitment websites and company websites.Information is also gathered from correspondence with you (by email or phone), from our clients, recruiters and other premium data providers. 11x does not seek to collect any non-business-related data such as date of birth, home address, personal email or telephone number and 11x does not collect sensitive personal data.11x obtains the data for its Business Profiles in several ways, including:Our search technology scans the web and gathers publicly-available information.We license information from other companies.Our users and customers contribute information about themselves or other people and companies.Through market research surveys, phone interviews, and other research conducted by our in-house research team. - Interpretation (disclaimed): This clause defines the categories of personal and business data collected in the 11x Database, discloses the company's practice of generating business email addresses where not already held, and establishes the data collection scope and purposes, creating transparency and notice obligations under applicable data protection law. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=11x%20gathers%20current%20and,our%20in-house%20research%20team. ### privacy data use — risk unknown > **4.12. Compelled Disclosure** - Interpretation (disclaimed): This heading introduces the compelled disclosure subsection, scoping the legal circumstances under which the company may disclose personal information without user consent. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.12.%20Compelled%20Disclosure** ### privacy data use — risk unknown > 11x reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and security breaches, or comply with a law, court order, or legal process. - Interpretation (disclaimed): This clause grants the company the right to use or disclose personal information when required by law or when reasonably necessary to protect rights, safety, investigate fraud, or comply with legal process, establishing the permissible legal bases for compelled or legally justified disclosure of personal data. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=11x%20reserve%20the%20right,order%2C%20or%20legal%20process. ### privacy data use — risk unknown > **4.13. 11x Database** - Interpretation (disclaimed): This heading introduces the 11x Database subsection, scoping the categories of business contact data collected and maintained in the company's proprietary database. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.13.%2011x%20Database** ### privacy data use — risk unknown > **4.15. To Unsubscribe From Our Communications** - Interpretation (disclaimed): Introduces the section governing how users may unsubscribe from 11x's own marketing communications, setting up the procedural framework for exercising opt-out rights. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.15.%20To%20Unsubscribe%20From%20Our%20Communications** ### privacy data use — risk unknown > You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us an email at [**info@11x.ai**](mailto:info@11x.ai). Customers cannot opt-out of receiving transactional emails or notifications related to their account with us or the 11x Service. - Interpretation (disclaimed): Defines the procedure for unsubscribing from 11x marketing emails (unsubscribe link or email to info@11x.ai) and carves out an exception that transactional and account-related emails cannot be opted out of. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=You%20may%20unsubscribe%20from,or%20the%2011x%20Service. ### privacy data use — risk unknown > **4.16. To Unsubscribe from Our Customers’ Communications** - Interpretation (disclaimed): Introduces the section governing unsubscription from communications sent by 11x's customers through the platform, establishing procedural context for recipient rights against customer-initiated outreach. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.16.%20To%20Unsubscribe%20from%20Our%20Customers%E2%80%99%20Communications** ### privacy data use — risk unknown > 1.2. “Applicable Laws” means all applicable laws and regulations of the European Union, the European Economic Area and their member states, Switzerland, the United Kingdom and the United States applicable to (a) the access and processing of Personal Data and, (b) marketing and solicitation of individuals, including without limitation, the EU GDPR, the EU GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018, the Telephone Consumer Protection Act, CAN-SPAM Act, and the California Consumer Privacy Act. - Interpretation (disclaimed): This segment defines 'Applicable Laws' to include all relevant data protection and marketing regulations (EU GDPR, UK GDPR, TCPA, CAN-SPAM, CCPA, etc.) that govern the processing of Personal Data and marketing activities, establishing the legal compliance framework applicable to the parties' obligations. - Tier: All - Location: § 1.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.2.%20%E2%80%9CApplicable%20Laws%E2%80%9D%20means,California%20Consumer%20Privacy%20Act. ### privacy data use — risk unknown > 1.13. “Personal Data” means the meaning given to it in the DPA. - Interpretation (disclaimed): This segment defines 'Personal Data' by cross-reference to the DPA, incorporating the DPA's definition and thereby linking all personal data obligations to the data processing terms in Exhibit A. - Tier: All - Location: § 1.13 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.13.%20%E2%80%9CPersonal%20Data%E2%80%9D%20means,it%20in%20the%20DPA. ### privacy data use — risk unknown > 2.3. Data Processing. Any Personal Data will be processed in accordance with Applicable Laws and as described in the DPA. - Interpretation (disclaimed): Obligates both parties to process Personal Data in accordance with Applicable Laws and the DPA, incorporating the DPA's data processing requirements by reference. - Tier: All - Location: § 2.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.3.%20Data%20Processing.%20Any,described%20in%20the%20DPA. ### privacy data use — risk unknown > 7.2. Customer Warranties. Customer represents and warrants to 11x that: (a) it has all rights or consents necessary to provide Customer Data to 11x under this Agreement; (b) it has obtained all consents necessary to contact individuals through the Service for marketing purposes; and (c) it will comply with all Applicable Laws in using the Service. - Interpretation (disclaimed): Imposes obligations on Customer to warrant that it holds all necessary rights and consents to provide Customer Data to 11x, has obtained all marketing contact consents, and will comply with Applicable Laws when using the Service, directly governing lawful data provision and regulatory compliance. - Tier: All - Location: § 7.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=7.2.%20Customer%20Warranties.%20Customer,in%20using%20the%20Service. ### privacy data use — risk unknown > 1.6. “Customer Data” means (a) all Customer-provided data and/or information provided to 11x by or on behalf of Customer, including Credits purchased and any data sets provided to 11x; and (b) User Content. - Interpretation (disclaimed): This segment defines 'Customer Data' to include all Customer-provided data, purchased Credits, data sets, and User Content, establishing the scope of data that is subject to data processing, ownership, and protection obligations under the Agreement. - Tier: All - Location: § 1.6 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.6.%20%E2%80%9CCustomer%20Data%E2%80%9D%20means,and%20(b)%20User%20Content. ### privacy data use — risk unknown > 1.9. “EU GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). - Interpretation (disclaimed): This segment defines 'EU GDPR' by reference to Regulation (EU) 2016/679, establishing the specific regulatory instrument that governs personal data processing obligations under the Agreement. - Tier: All - Location: § 1.9 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.9.%20%E2%80%9CEU%20GDPR%E2%80%9D%20means,(General%20Data%20Protection%20Regulation). ### data retention — risk unknown > **4.9. Retention of Personal Information** - Interpretation (disclaimed): This heading introduces the personal information retention subsection, scoping the obligations and procedures governing how long personal data is kept before deletion. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.9.%20Retention%20of%20Personal%20Information** ### data retention — risk unknown > We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information.If you provide information to our customers as part of their use of the 11x Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Service, then we will provide a customer with access to all information stored for the customer by the Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the 11x Service. - Interpretation (disclaimed): This clause establishes data retention obligations by specifying that personal information is retained as long as useful or legally required, then securely deleted; it also allocates retention decision-making authority to customers for data they collect via the Service, and obligates 11x to provide data access to customers upon termination of their subscription. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=We%20retain%20Personal%20Information,from%20the%2011x%20Service. ### data retention — risk unknown > **5\. TERM, TERMINATION** - Interpretation (disclaimed): Section heading incorporating the term and termination provisions governing the duration and ending of the Agreement. - Tier: All - Location: § 4.5 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=**5%5C.%20TERM%2C%20TERMINATION** ### data retention — risk unknown > 5.1. Term and Renewal. The term of this Agreement begins on the Effective Date and will remain in effect for the term described in the Order Form. - Interpretation (disclaimed): Defines the term of the Agreement as beginning on the Effective Date and lasting for the duration specified in the Order Form. - Tier: All - Location: § 5.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=5.1.%20Term%20and%20Renewal.,in%20the%20Order%20Form. ### data retention — risk unknown > 5.2. Termination.  Each party may terminate this Agreement or the applicable Order Form upon written notice in the event (a) the other party commits any material breach of this Agreement or the applicable Order Form and fails to remedy such breach within thirty (30) days after written notice of such breach or (b) subject to applicable law, upon the other party’s liquidation, commencement of dissolution proceedings or assignment of substantially all its assets for the benefit of creditors, or if the other party becomes the subject of bankruptcy or similar proceeding that is not dismissed within sixty (60) days. Any violation Section 2 is considered a material breach and subject to immediate termination of the Agreement in 11x’s sole discretion. - Interpretation (disclaimed): Grants each party the right to terminate the Agreement or Order Form upon written notice for material breach uncured within thirty days or upon the other party's insolvency or bankruptcy proceedings. - Tier: All - Location: § 5.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=5.2.%20Termination.%20Each%20party,in%2011x%E2%80%99s%20sole%20discretion. ### data retention — risk unknown > 5.4. Survival. Sections 1, 3.1, 4 (solely as to any outstanding fees), 5.3, 5.4, 6, 8, 9, and 10 will survive termination or expiration of the Agreement. - Interpretation (disclaimed): Specifies which sections survive termination or expiration of the Agreement, preserving obligations and rights under Sections 1, 3.1, 4 (outstanding fees), 5.3, 5.4, 6, 8, 9, and 10 after the Agreement ends. - Tier: All - Location: § 5.4 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=5.4.%20Survival.%20Sections%201%2C,expiration%20of%20the%20Agreement. ### data retention — risk unknown > 5.3. Post-Termination Obligations. Following any termination of the Agreement, each party will (a) immediately cease use of any Confidential Information of the other communicated for the purposes of this Agreement, and (b) upon the disclosing party’s request, within seven (7) days, return or destroy (and certify destruction of) all copies of any Confidential Information of the other party disclosed under the Agreement, subject to each party’s customary backup and archival processes, and (c) Customer shall immediately cease using the Service. - Interpretation (disclaimed): Imposes post-termination obligations on both parties to cease use of Confidential Information, return or destroy it within seven days upon request, and on Customer to immediately cease using the Service. - Tier: All - Location: § 5.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=5.3.%20Post-Termination%20Obligations.%20Following,cease%20using%20the%20Service. ### subprocessors data sharing — risk unknown > one of our customers and would no longer like to be contacted by one of our customers that use our Services, please contact the customer that you interact with directly or leave a request on our Trust page.We may transfer Personal Information to companies that help us provide our Services. - Interpretation (disclaimed): This segment permits 11x to transfer Personal Information to third-party companies that assist in providing the Services, and cross-references processing agreements with customers as the mechanism governing subsequent third-party transfers, establishing a subprocessor disclosure and permission framework. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=%20one%20of%20our,provide%20our%20Services.%20 ### subprocessors data sharing — risk unknown > Transfers to subsequent third parties are covered by the processing agreements with our customers. - Interpretation (disclaimed): This segment incorporates by reference the processing agreements with customers as the governing instrument for transfers to subsequent third parties, establishing that such agreements control the terms of onward data sharing. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=Transfers%20to%20subsequent%20third,agreements%20with%20our%20customers. ### subprocessors data sharing — risk unknown > **3.7. Disclosure regarding information received from Google APIs** - Interpretation (disclaimed): This heading introduces the section on data received from Google APIs, scoping the disclosure and compliance obligations with respect to Google API data sharing arrangements. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**3.7.%20Disclosure%20regarding%20information%20received%20from%20Google%20APIs** ### subprocessors data sharing — risk unknown > ‍ [**11x.ai**](http://11x.ai/) use and transfer to any other app of information received from Google APIs will adhere to [**Google API Services User Data Policy**](https://developers.google.com/terms/api-services-user-data-policy#), including the Limited Use requirements. - Interpretation (disclaimed): This clause obligates 11x.ai to comply with the Google API Services User Data Policy, including Limited Use requirements, when handling data received from Google APIs or transferring it to other applications, creating a binding compliance obligation tied to a third-party data policy. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=%E2%80%8D%20%5B**11x.ai**%5D(http%3A%2F%2F11x.ai%2F)%20use%20and,the%20Limited%20Use%20requirements. ### subprocessors data sharing — risk unknown > If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf. - Interpretation (disclaimed): This clause restricts the use of credit card information to financial qualification and payment collection purposes, and prohibits the third-party processor from storing, retaining, or using payment data for any purpose other than credit card processing, creating binding restrictions on both the company and its subprocessor. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=If%20you%20give%20us,processing%20on%20our%20behalf. ### subprocessors data sharing — risk unknown > **4.5. Service Providers** - Interpretation (disclaimed): This heading introduces the service providers subsection, defining the category of third parties with whom user data may be shared and scoping the obligations governing such sharing. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.5.%20Service%20Providers** ### subprocessors data sharing — risk unknown > We employ other companies and people to provide services to the visitors and users of the Services and we may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive or invalid information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such third parties, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies. - Interpretation (disclaimed): This clause permits sharing user information with third-party service providers for specified purposes and obligates the company to require those agents to acknowledge and comply with data handling obligations, establishing a contractual flow-down requirement for subprocessors. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=We%20employ%20other%20companies,customer%20data%20handling%20policies. ### subprocessors data sharing — risk unknown > Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them. - Interpretation (disclaimed): This clause disclaims the company's responsibility for social media features governed by third-party privacy policies, restricts the scope of this Privacy Policy to exclude those features, and puts users on notice that third-party policies govern their interactions with embedded social features. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=Our%20Websites%20include%20Social,the%20companies%20providing%20them. ### subprocessors data sharing — risk unknown > **4.8. External Websites** - Interpretation (disclaimed): This clause disclaims responsibility for the content and practices of external websites linked from the platform, restricts the scope of the Privacy Policy to exclude those sites, and disclaim any endorsement of linked third parties. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.8.%20External%20Websites** ### subprocessors data sharing — risk unknown > Our Websites provide links to other websites. We do not control and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have. - Interpretation (disclaimed): This heading introduces the external websites subsection, scoping the disclaimer of responsibility for third-party linked sites and their data practices. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=Our%20Websites%20provide%20links,policies%20they%20may%20have. ### subprocessors data sharing — risk unknown > **4.11. Sharing with Third-party applications** - Interpretation (disclaimed): This heading introduces the third-party application sharing subsection, scoping the data sharing and disclosure practices applicable when users connect external applications to the Service. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.11.%20Sharing%20with%20Third-party%20applications** ### subprocessors data sharing — risk unknown > Certain aspects of the 11x Service allow or require you to connect with third-party applications or services. In connection with your use of any such third-party applications or services, such third parties may receive information about you including your username and any Content you choose to use in connection with those applications and services, and such third parties may contact you directly as necessary.The 11x Service may automatically collect and upload certain data from such applications via direct integrations or proxy services.This Privacy Policy does not apply to your use of such third party applications and services, and we are not responsible for how those third parties collect, use and disclose your information and Content. We encourage you to review the privacy policies of those third parties before connecting to or using their applications or services to learn more about their information and privacy practices. - Interpretation (disclaimed): This clause discloses that third-party applications connected to the Service may receive user data including usernames and content, that the Service may automatically collect and upload data via integrations, and that this Privacy Policy does not govern third-party application data practices, establishing notice obligations and limiting the company's responsibility for downstream third-party data use. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=Certain%20aspects%20of%20the,information%20and%20privacy%20practices. ### subprocessors data sharing — risk unknown > 10.9. Subcontractors. 11x may use subcontractors and permit them to exercise the rights granted to 11x in order to provide the Service and related services under this Agreement. These subcontractors may include, for example, 11x’s hosting providers. However, subject to all terms and conditions of this Agreement, 11x will remain responsible for: (a) compliance of its subcontractors with the terms of this Agreement; and (b) the overall performance of the Service if and as required under this Agreement. - Interpretation (disclaimed): Grants 11x permission to use subcontractors and allow them to exercise rights granted to 11x for service delivery (including hosting providers), while obligating 11x to remain responsible for subcontractor compliance and overall Service performance, governing use of third-party subprocessors. - Tier: All - Location: § 10.9 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.9.%20Subcontractors.%2011x%20may,required%20under%20this%20Agreement. ### audit rights dpa residency — risk unknown > **4.10. International Transfer of Information** - Interpretation (disclaimed): This heading introduces the international data transfer subsection, scoping the cross-border data transfer obligations and consent mechanisms applicable to non-US users. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.10.%20International%20Transfer%20of%20Information** ### audit rights dpa residency — risk unknown > If you are located outside the United States, the information that we collect from you may be transferred to and stored and processed at, a destination in the United States. By submitting information, you agree to this transfer, storing or processing. We will take all steps necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.All our employees and contractors related to working with personal data as part of their duties are signed agreements that cover 11x and their responsibility regarding the transfer of data to remote working locations other than the United States.This Privacy Policy shall apply even if we transfer Personal Information to other countries. - Interpretation (disclaimed): This clause discloses that data may be transferred to and stored in the United States, obtains user consent to such transfer by submission of information, obligates the company to ensure secure treatment of transferred data, and requires employees and contractors to sign data handling agreements covering remote transfer scenarios, establishing cross-border data transfer compliance obligations. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=If%20you%20are%20located,Information%20to%20other%20countries. ### audit rights dpa residency — risk unknown > 1.8. “DPA” means the Data Processing Terms between 11x and Customer, hereby incorporated by reference and attached as Exhibit A. - Interpretation (disclaimed): This segment defines 'DPA' as the Data Processing Terms attached as Exhibit A and explicitly incorporates the DPA by reference into the Agreement, making its data processing obligations, rights, and restrictions legally binding on the parties. - Tier: All - Location: § 1.8 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.8.%20%E2%80%9CDPA%E2%80%9D%20means%20the,attached%20as%20Exhibit%20A. ### indemnity liability — risk unknown > 4.4. Late Payment.  11x may suspend access to the Service immediately upon notice if Customer fails to pay any amounts hereunder at least five (5) days past the applicable due date.  If 11x has not received payment within five (5) days after the applicable due date, interest will accrue on past due amounts at the rate of one percent (1%) per month, but in no event greater than the highest rate of interest allowed by law, calculated from the date such amount was due until the date that payment is received by 11x. - Interpretation (disclaimed): Grants 11x the right to suspend Service access upon notice for late payment and to charge interest at 1% per month on overdue amounts, providing contractual remedies for Customer's failure to pay. - Tier: All - Location: § 4.4 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=4.4.%20Late%20Payment.%2011x,is%20received%20by%2011x. ### indemnity liability — risk unknown > 7.1. Mutual Warranties. Each party represents and warrants to the other that: (a) this Agreement has been duly executed and delivered and constitutes a valid and binding agreement enforceable against such party in accordance with its terms; and (b) no authorization or approval from any third party is required in connection with such party’s execution, delivery, or performance of this Agreement. - Interpretation (disclaimed): Imposes mutual obligations on each party to represent and warrant due execution, valid binding effect, and no required third-party authorizations, creating enforceable commitments as a condition of the agreement. - Tier: All - Location: § 7.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=7.1.%20Mutual%20Warranties.%20Each,performance%20of%20this%20Agreement. ### indemnity liability — risk unknown > 7.3. 11x Warranties. 11x represents and warrants to Customer that the Service, when used by Customer in accordance with the permitted uses in this Agreement and the Documentation, will function as described in the Documentation and the DPA, during the Term. - Interpretation (disclaimed): Imposes an obligation on 11x to warrant that the Service will function as described in the Documentation and DPA during the Term when used in accordance with permitted uses, creating a performance warranty commitment. - Tier: All - Location: § 7.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=7.3.%2011x%20Warranties.%2011x,DPA%2C%20during%20the%20Term. ### indemnity liability — risk unknown > 7.5. Disclaimer. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES STATED IN THIS SECTION 7, 11X MAKES NO ADDITIONAL REPRESENTATION OR WARRANTY OF ANY KIND WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER. 11X EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, TITLE, AND NON-INFRINGEMENT. 11X DOES NOT WARRANT THAT THE SERVICE IS ERROR-FREE OR THAT OPERATION OF THE SERVICE WILL BE COMPLETELY SECURE OR UNINTERRUPTED, THAT ANY INFORMATION PROVIDED THROUGH THE SERVICE IS ACCURATE OR COMPLETE, OR THAT ANY INDIVIDUALS CONTACTED THROUGH THE SERVICE WILL RESPOND TO, OR RESULT IN ANY SALES TO, CUSTOMER. - Interpretation (disclaimed): Expressly disclaims all implied warranties including merchantability, fitness for a particular purpose, accuracy, title, and non-infringement, and disclaims any warranty that the Service is error-free, secure, or uninterrupted, thereby limiting 11x's liability exposure beyond the express warranties stated. - Tier: All - Location: § 7.5 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=7.5.%20Disclaimer.%20EXCEPT%20FOR,ANY%20SALES%20TO%2C%20CUSTOMER. ### indemnity liability — risk unknown > **8\. INDEMNITY** - Interpretation (disclaimed): Section header identifying the indemnity section, establishing the structural label for the indemnification obligations that follow. - Tier: All - Location: § 7.5 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=**8%5C.%20INDEMNITY** ### indemnity liability — risk unknown > 8.3. Notice and Procedure. In the event of a Claim for which a party seeks indemnity under this Section 8 (each an “Indemnified Party”), (a) the Indemnified Party shall promptly notify the other party (“Indemnifying Party”) of such Claim, (b) the Indemnifying Party will have the sole and exclusive authority to defend and/or settle any such Claim (provided that the Indemnifying Party may not settle any Claim without the Indemnified Party’s prior written consent, which will not be unreasonably withheld, unless it unconditionally releases the Indemnified Party of all related liability) and (c) the Indemnified Party reasonably cooperates with the Indemnifying Party in connection therewith. - Interpretation (disclaimed): Establishes the procedural requirements for invoking indemnification, including prompt notice to the indemnifying party, the indemnifying party's exclusive right to control defense and settlement (subject to indemnified party consent), and the indemnified party's obligation to cooperate, governing how indemnity claims are processed. - Tier: All - Location: § 8.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=8.3.%20Notice%20and%20Procedure.,Party%20in%20connection%20therewith. ### indemnity liability — risk unknown > 10.3. Force Majeure.  Neither Party will be deemed in breach hereunder for any cessation, interruption or delay in the performance of its obligations due to causes beyond its reasonable control (“Force Majeure Event”), including earthquake, flood, or other natural disaster, act of God, labor controversy, civil disturbance, terrorism, war (whether or not officially declared), cyber attacks (e.g., denial of service attacks), or the inability to obtain sufficient supplies, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree. - Interpretation (disclaimed): Creates an exception relieving either party from breach liability for non-performance caused by Force Majeure Events beyond their reasonable control, including natural disasters, war, cyberattacks, and regulatory changes, limiting liability for such failures. - Tier: All - Location: § 10.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.3.%20Force%20Majeure.%20Neither,regulation%2C%20judgment%20or%20decree. ### indemnity liability — risk unknown > 8.1.1. Excluded Claims. 11x will have no liability or obligation with respect to any Claim for intellectual property infringement or misappropriation if such Claim is caused in whole or in part by (a) compliance with designs, guidelines, plans or specifications provided by Customer; (b) use of the Service by Customer not in accordance with this Agreement; (c) modification of the Service by or on behalf of Customer; (d) Customer Confidential Information, or (e) the combination, operation or use of the Service with other products or services where the Service would not by itself be infringing (clauses (a) through (e), “Excluded Claims”).  This Section states 11x’s sole and exclusive liability and obligation, and Customer’s exclusive remedy, for any Claim of any nature related to infringement or misappropriation of intellectual property. - Interpretation (disclaimed): Carves out categories of IP infringement claims for which 11x has no indemnification liability, including claims caused by Customer-supplied designs, unauthorized use, Customer modifications, Customer Confidential Information, or combination with other products, thereby limiting the scope of 11x's indemnity obligation. - Tier: All - Location: § 8.1.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=8.1.1.%20Excluded%20Claims.%2011x,misappropriation%20of%20intellectual%20property. ### indemnity liability — risk unknown > 8.1. Indemnity by 11x.  11x will defend, indemnify, and hold harmless Customer against any claim, demand, suit, or proceeding (“Claim”) made or brought against Customer by a third party alleging that the use of the Service as permitted hereunder infringes or misappropriates a patent, copyright or trade secret of a third party.  If the use of the Service by Customer has become, or in 11x’s opinion is likely to become, the subject of any Claim of infringement, 11x may at its option and expense (a) procure for Customer the right to continue using and receiving the Service as set forth hereunder; (b) replace or modify the Service to make it non-infringing (with comparable functionality); or (c) if the options in clauses (a) or (b) are not reasonably practicable, terminate this Agreement and provide a pro rata refund of any prepaid subscription fees corresponding to the terminated portion of the applicable term. - Interpretation (disclaimed): Obligates 11x to defend, indemnify, and hold harmless Customer against third-party IP infringement claims arising from permitted use of the Service, and grants 11x discretion to procure continued use rights or modify the Service to cure infringement, establishing a substantive indemnification obligation. - Tier: All - Location: § 8.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=8.1.%20Indemnity%20by%2011x.,of%20the%20applicable%20term. ### indemnity liability — risk unknown > **7\. WARRANTIES** - Interpretation (disclaimed): Section header defining the warranties section of the agreement, establishing the structural scope of representations and warranties obligations that follow. - Tier: All - Location: § 6.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=**7%5C.%20WARRANTIES** ### indemnity liability — risk unknown > 7.4. Exclusive Remedy. Customer shall report to 11x, pursuant to the notice provision of this Agreement, any breach of the warranties set forth in this Section 7. In the event of a breach of warranty by 11x under this Agreement, Customer’s sole and exclusive remedy, and 11x’s entire liability, shall be prompt correction of any material non-conformance in order to minimize any material adverse effect on Customer’s business, or if 11x cannot repair such deficient Service as warranted within sixty (60) days after receipt of written notice of the warranty breach, Customer shall be entitled to terminate the applicable Order Form for the Service and recover from 11x a pro-rata portion of the prepaid subscription fees corresponding to the terminated portion of the applicable subscription term. - Interpretation (disclaimed): Establishes the exclusive remedy available to Customer for a warranty breach by 11x — requiring prompt correction of material non-conformance or, if uncorrectable within 60 days of written notice, entitling Customer to termination — thereby capping 11x's liability for warranty breaches to these specific remedial actions. - Tier: All - Location: § 7.4 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=7.4.%20Exclusive%20Remedy.%20Customer,the%20applicable%20subscription%20term. ### indemnity liability — risk unknown > **9\. LIMITATION OF LIABILITY.** TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR CLAIMS OF GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD, UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL EITHER PARTY BE LIABLE TO THE OTHER UNDER THIS AGREEMENT FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY CHARACTER, INCLUDING DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOST SALES OR BUSINESS, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOST CONTENT OR DATA, EVEN IF A REPRESENTATIVE OF SUCH PARTY HAS BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, OR (B) ANY AGGREGATE DAMAGES, COSTS, OR LIABILITIES IN EXCESS OF THE AMOUNTS PAID BY CUSTOMER TO 11X UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, EXCLUDING CUSTOMER’S PAYMENT OBLIGATIONS. . - Interpretation (disclaimed): Limits each party's liability to the fullest extent permitted by law, excluding indirect, special, incidental, consequential, and punitive damages, and imposes a cap on direct damages, with carve-outs for gross negligence, willful misconduct, and fraud, substantially restricting recoverable damages under the agreement. - Tier: All - Location: § 8.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=**9%5C.%20LIMITATION%20OF%20LIABILITY.**,CUSTOMER%E2%80%99S%20PAYMENT%20OBLIGATIONS.%20. ### indemnity liability — risk unknown > 8.2. Indemnification by Customer.  Customer will defend, indemnify, and hold harmless 11x against any Claim made or brought against 11x by a third party arising out of (a) the Excluded Claims; (b) 11x’s authorized use of Customer Data as permitted hereunder; (c) User Content; and (d) any violation of Applicable Laws. - Interpretation (disclaimed): Obligates Customer to defend, indemnify, and hold harmless 11x against third-party claims arising from excluded claims, 11x's authorized use of Customer Data, User Content, and violations of Applicable Laws, creating a reciprocal indemnification obligation on Customer. - Tier: All - Location: § 8.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=8.2.%20Indemnification%20by%20Customer.,violation%20of%20Applicable%20Laws. ### confidentiality — risk unknown > **4.6. Confidentiality and Security of personal information** - Interpretation (disclaimed): This heading introduces the subsection on confidentiality and security of personal information, scoping the security obligations and measures applicable to personal data protection. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.6.%20Confidentiality%20and%20Security%20of%20personal%20information** ### confidentiality — risk unknown > We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.All the Personal Information we have where 11x acts as a processor for a customer’s data (e.g., use of the 11x Services) is encrypted via database encryption. All connections to our Website or Services are protected via the use of encrypted connections, such as the Secure Socket Layer (SSL) protocol.Also we do store all email accounts or email accounts passwords we use to provide our services via your email servers encrypted.Do not forget that your account in 11x service is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and keep it long and complicated enough and by logging out of your account after each use.If you have any questions about the security of your Personal Information, you can contact us at [**privacy@11x.ai**](mailto:dpo@11x.io). - Interpretation (disclaimed): This clause obligates the company to implement security technologies and procedures to protect personal information from unauthorized access, mandates database encryption for customer data processed by 11x, and requires encrypted connections for all website and service access, establishing affirmative security compliance obligations. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=We%20use%20a%20variety,contact%20us%20at%20%5B**privacy%4011x.ai**%5D(mailto%3Adpo%4011x.io). ### confidentiality — risk unknown > 1.4. “Confidential Information” means any information or data disclosed by either party that is marked or otherwise designated as confidential or proprietary or that should otherwise be reasonably understood to be confidential in light of the nature of the information and the circumstances surrounding disclosure.  However, “Confidential Information” will not include any information which (a) is publicly available through no fault of receiving party; (b) was properly known to receiving party, without restriction, prior to disclosure by the disclosing party; (c) was properly disclosed to receiving party, without restriction, by another person with the legal authority to do so; or (d) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information. Customer Data and User Content is Customer’s Confidential Information. All software, hardware, Documentation, and other information provided by 11x as part of the Service is 11x’s Confidential Information. - Interpretation (disclaimed): This segment defines 'Confidential Information' and its exclusions (publicly available, previously known, independently developed information), establishing the scope of what information is protected under the confidentiality obligations of the Agreement. - Tier: All - Location: § 1.4 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=1.4.%20%E2%80%9CConfidential%20Information%E2%80%9D%20means,is%2011x%E2%80%99s%20Confidential%20Information. ### confidentiality — risk unknown > **6\. CONFIDENTIALITY** - Interpretation (disclaimed): Section heading incorporating the confidentiality obligations and equitable relief provisions governing each party's duties regarding the other's Confidential Information. - Tier: All - Location: § 5.4 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=**6%5C.%20CONFIDENTIALITY** ### confidentiality — risk unknown > Each party will promptly notify the other in writing if it becomes aware of any violations of the confidentiality obligations set forth in this Agreement. - Interpretation (disclaimed): Requires each party to promptly notify the other in writing upon becoming aware of any violation of the confidentiality obligations set forth in the Agreement. - Tier: All - Location: § 6.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=%20Each%20party%20will,forth%20in%20this%20Agreement. ### confidentiality — risk unknown > 10.2. Publicity; References. Customer agrees that 11x may refer to Customer’s name and trademarks on 11x’s website, subject to Customer’s trademark guidelines provided from time to time; however, 11x will not use Customer’s name or trademarks in any other publicity (e.g., press releases and customer references) without Customer’s prior written consent (which may be by email). - Interpretation (disclaimed): Grants 11x a limited permission to use Customer's name and trademarks on its website subject to Customer's trademark guidelines, while restricting broader publicity use to instances with Customer's prior written consent, governing commercial use of Customer's identity. - Tier: All - Location: § 10.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.2.%20Publicity%3B%20References.%20Customer,may%20be%20by%20email). ### confidentiality — risk unknown > 6.2. Equitable Relief. Customer and 11x acknowledge that damages will be an inadequate remedy if the other party violates the Agreement pertaining to the protection of a party’s intellectual property rights and Confidential Information. Accordingly, each of them will have the right, in addition to any other rights each of them may have, to seek in any court of competent jurisdiction, temporary, preliminary, and permanent injunctive relief to restrain any breach, threatened breach, or otherwise to specifically enforce any of the obligations in this Agreement. - Interpretation (disclaimed): Acknowledges damages are an inadequate remedy for IP and confidentiality breaches and grants each party the right to seek temporary, preliminary, and permanent injunctive relief in any court of competent jurisdiction to restrain or specifically enforce confidentiality obligations. - Tier: All - Location: § 6.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=6.2.%20Equitable%20Relief.%20Customer,obligations%20in%20this%20Agreement. ### confidentiality — risk unknown > 6.1. Confidentiality Obligations.  Each party agrees that it will use the Confidential Information of the other party solely in accordance with the provisions of this Agreement and it will not disclose the same directly or indirectly, to any third party without the other party’s prior written consent, except as otherwise permitted hereunder.  However, either party may disclose Confidential Information (a) to its employees, officers, directors, attorneys, auditors, financial advisors and other representatives who have a need to know and are legally bound to keep such information confidential by confidentiality obligations consistent with those of this Agreement; and (b) as required by law, in which case the receiving party will provide the disclosing party with prior written notification thereof, will provide the disclosing party with prompt written notice and reasonable assistance to allow the disclosing party to seek a protective order or other appropriate remedy, and will use its reasonable efforts to minimize such disclosure to the extent permitted by applicable law.  Neither party will disclose the terms of this Agreement to any third party, except that either party may confidentially disclose such terms to actual or potential lenders, investors or acquirers.  Each party agrees to exercise due care in protecting the Confidential Information from unauthorized use and disclosure.  In the event of actual or threatened breach of the provisions of this Section 6, the non-breaching party will be entitled to seek immediate injunctive and other equitable relief, without waiving any other rights or remedies available to it. - Interpretation (disclaimed): Obligates each party to use the other's Confidential Information only as permitted under the Agreement, prohibits unauthorized third-party disclosure, permits disclosure to representatives bound by confidentiality, and requires prompt written notice of any confidentiality violations. - Tier: All - Location: § 6.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=6.1.%20Confidentiality%20Obligations.%20Each,available%20to%20it.%20 ### governing law disputes — risk unknown > 10.1. Governing Law and Venue. This Agreement will be governed by and interpreted in accordance with the laws of the State of California, without regard to conflicts of laws principles. In the event of any controversy or claim arising out of or relating to this Agreement, or its breach or interpretation, the parties will submit to the exclusive jurisdiction of and venue in San Francisco County, California. Each party waives all defenses of lack of personal jurisdiction and inconvenient forum. - Interpretation (disclaimed): Establishes California law as the governing law, designates San Francisco County as the exclusive venue for disputes, and requires each party to waive defenses of lack of personal jurisdiction and inconvenient forum, creating binding jurisdictional and choice-of-law obligations. - Tier: All - Location: § 10.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.1.%20Governing%20Law%20and,jurisdiction%20and%20inconvenient%20forum. ### governing law disputes — risk unknown > 10.4. Severability; Invalidity. If any provision of this Agreement is held to be invalid, such invalidity will not render invalid the remainder of this Agreement or the remainder of which such invalid provision is a part. If any provision of this Agreement is so broad as to be held unenforceable, such provision will be interpreted to be only so broad as is enforceable. - Interpretation (disclaimed): Establishes a severability procedure whereby an invalid provision does not invalidate the remainder of the agreement, and an overly broad provision is interpreted narrowly to be enforceable, governing how invalidity of individual terms is handled. - Tier: All - Location: § 10.4 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.4.%20Severability%3B%20Invalidity.%20If,broad%20as%20is%20enforceable. ### governing law disputes — risk unknown > 10.5. Waiver. No waiver of or with respect to any provision of this Agreement, nor consent by a party to the breach of or departure from any provision of this Agreement, will in any event be binding on or effective against such party unless it be in writing and signed by such party, and then such waiver will be effective only in the specific instance and for the purpose for which given. - Interpretation (disclaimed): Restricts either party from relying on an implied waiver of agreement provisions, requiring any waiver to be in writing and signed to be effective, and limiting the waiver's scope to the specific instance for which it was given. - Tier: All - Location: § 10.5 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.5.%20Waiver.%20No%20waiver,purpose%20for%20which%20given. ### governing law disputes — risk unknown > 10.8. Notices. Any notice or communication under this Agreement must be in writing. Customer must send any notices under this Agreement (including breach notices and warranty and indemnity claims) to 11x, in English to legal@11x.ai. 11x may send notices to the email addresses on Customer’s account or, at 11x’s option, to Customer’s last-known postal address. 11x may also provide operational notices regarding the Service or other business-related notices through conspicuous posting of the notice on the Service. Each party consents to receiving electronic notices. 11x is not responsible for any automatic filtering Customer or its network provider may apply to email notifications. - Interpretation (disclaimed): Establishes the procedure for delivering notices under the agreement, requiring written form, specifying delivery methods for each party including email and postal addresses, providing for operational notices via Service posting, and allocating risk for delivery failures. - Tier: All - Location: § 10.8 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.8.%20Notices.%20Any%20notice,apply%20to%20email%20notifications. ### governing law disputes — risk unknown > 10.10. Entire Terms; Amendments. This Agreement and all attached exhibits and orders hereto constitute the entire agreement and understanding between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous written, electronic, or oral communications, representations, or understandings between the parties with respect thereto. This Agreement may not be modified or amended except by a written instrument executed by both parties. Any additional, supplementary, or conflicting terms supplied by either party, including those contained on or within any invoice, purchase order, or standard terms of purchase, or any click through license terms or terms of use, are specifically and expressly rejected by each party. - Interpretation (disclaimed): Establishes that the agreement, attached exhibits, and order forms constitute the entire agreement, superseding prior communications, and requires written instrument signed by both parties for any modifications, incorporating all attachments and restricting informal amendments. - Tier: All - Location: § 10.10 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.10.%20Entire%20Terms%3B%20Amendments.,rejected%20by%20each%20party. ### governing law disputes — risk unknown > 10.7. Assignment. Neither party may assign any of its rights or obligations under this Agreement without the prior written consent of the other, which will not be unreasonably withheld, provided, however, either party may assign this Agreement to any entity into or with which it is merged, or that acquires all or substantially all of its assets, without requiring consent. Subject to the foregoing restriction on assignment, this Agreement will be binding upon, inure to the benefit of, and be enforceable by the parties and their respective successors and assigns. - Interpretation (disclaimed): Restricts assignment of rights or obligations by either party without prior written consent of the other, while permitting assignment in the context of mergers or acquisition of substantially all assets without consent, and binding successors and assigns to the agreement. - Tier: All - Location: § 10.7 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.7.%20Assignment.%20Neither%20party,respective%20successors%20and%20assigns. ### governing law disputes — risk unknown > 10.11. Counterparts. Order Forms and any amendments to this Agreement may be executed in one or more counterparts, which taken together will constitute a single agreement between the parties. - Interpretation (disclaimed): Permits execution of order forms and amendments in counterparts that together constitute a single binding agreement, establishing the procedural mechanism for multi-signature execution. - Tier: All - Location: § 10.11 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.11.%20Counterparts.%20Order%20Forms,agreement%20between%20the%20parties. ### governing law disputes — risk unknown > PLEASE READ THESE TERMS AND CONDITIONS (“TERMS”) CAREFULLY BEFORE USING THE SERVICE OFFERED BY 11X AI, INC. (“11X”).  BY MUTUALLY EXECUTING ONE OR MORE ORDER FORMS WITH 11X WHICH REFERENCE THESE TERMS (EACH, AN “ORDER FORM”), YOU (“CUSTOMER”) AGREE TO BE BOUND BY THESE TERMS (TOGETHER WITH ALL ORDER FORMS, THE “AGREEMENT”) TO THE EXCLUSION OF ALL OTHER TERMS.  IN ADDITION, ANY ONLINE ORDER FORM WHICH YOU SUBMIT VIA 11X’S STANDARD ONLINE PROCESS AND WHICH IS ACCEPTED BY 11X SHALL BE DEEMED TO BE MUTUALLY EXECUTED.  IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN ENTITY, THEN YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED TO BIND SUCH ENTITY TO THE TERMS OF THIS AGREEMENT. IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS. - Interpretation (disclaimed): This segment establishes the contractual formation mechanism, defining the Agreement as composed of these Terms together with all Order Forms, binding Customer upon execution of any Order Form, and incorporating all Order Forms by reference — creating the legal framework under which all other obligations operate. - Tier: All - Location: Terms of Service › “September of 2025” - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=PLEASE%20READ%20THESE%20TERMS,LIMITED%20TO%20SUCH%20TERMS. ### governing law disputes — risk unknown > 10.6. Third Party Beneficiaries. Except as expressly set forth in this Agreement, no provisions of this Agreement are intended nor will be interpreted to provide or create any third party beneficiary rights or any other rights of any kind in any other party. - Interpretation (disclaimed): Restricts the creation of third-party beneficiary rights under the agreement, clarifying that no provisions are intended to confer rights on any party outside the contracting parties except as expressly stated, limiting third-party enforcement claims. - Tier: All - Location: § 10.6 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=10.6.%20Third%20Party%20Beneficiaries.,in%20any%20other%20party. ### moderation enforcement — risk unknown > **4.14. Anti-Spam Policy** - Interpretation (disclaimed): Introduces the Anti-Spam Policy section, establishing 11x's commitment to monitor and prohibit unsolicited commercial email, imposing obligations on both the platform and its customers regarding compliant email practices. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=**4.14.%20Anti-Spam%20Policy** ### moderation enforcement — risk unknown > We at 11x committed to providing customers with tools and expertise to curate highly targeted and relevant communications via our platform. We monitor and prohibits the use of the 11x Service to send unsolicited commercial email in violation of applicable laws as stated in our Terms of service, and requires the inclusion in every email sent using the Service of an “opt-out” mechanism and other required information.We require all of our customers to agree to adhere to the Terms of Service Policy at all times, and any violations of the Terms of Service Policy by a customer can result in suspension or termination of the 11x Service.We also provide customers with the tools to manage their sending reputation and customer success team work closely to monitor all customer metrics and best-practices to ensure high quality and targeted campaigns. - Interpretation (disclaimed): Restricts use of the 11x Service for sending unsolicited commercial email in violation of applicable laws, requires opt-out mechanisms in every email, mandates customer agreement to Terms of Service, and establishes suspension as a remedy for violations. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=We%20at%2011x%20committed,quality%20and%20targeted%20campaigns. ### moderation enforcement — risk unknown > Our customers are solely responsible for their own sales or marketing emails and other communications;We make sure that all emails sent using 11x service have proper unsubscribe mechanics (links or text + AI sorting + Auto opt-out).You can unsubscribe from our customers’ communications by clicking on the “unsubscribe” link located on the bottom of their emails, responding to unsubscribe via email or by contacting them directly.Any questions about this Privacy Policy should be addressed to [**info@11x.ai**](mailto:info@11x.ai) - Interpretation (disclaimed): Assigns sole responsibility for sales/marketing communications to customers, obligates 11x to ensure all platform emails contain proper unsubscribe mechanics, and provides recipients with multiple procedures to opt out from customer communications. - Tier: All - Location: text-fragment link only — source has no section structure - Source: https://www.11x.ai/legal/privacy-policy - Snapshot SHA-256: `2d1d407956e125bb3742518f23fa3366214cedc6496c5455f92a9672d2046cd6` - Wayback: — - Deep link: https://www.11x.ai/legal/privacy-policy#:~:text=Our%20customers%20are%20solely,be%20addressed%20to%20%5B**info%4011x.ai**%5D(mailto%3Ainfo%4011x.ai) ### moderation enforcement — risk unknown > 2.2.9. use the Service in violation of the Documentation. - Interpretation (disclaimed): Prohibits Customer from using the Service in violation of the Documentation, making Documentation compliance terms contractually binding. - Tier: All - Location: § 2.2.9 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.9.%20use%20the%20Service,violation%20of%20the%20Documentation. ### moderation enforcement — risk unknown > 2.2.3. upload or distribute any User Content that is unlawful; - Interpretation (disclaimed): Restricts Customer from uploading or distributing unlawful User Content through the Service. - Tier: All - Location: § 2.2.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.3.%20upload%20or%20distribute,Content%20that%20is%20unlawful%3B ### moderation enforcement — risk unknown > 2.2.5. remove or otherwise alter any proprietary notices or labels from the Service or any portion thereof; - Interpretation (disclaimed): Prohibits Customer from removing or altering proprietary notices or labels from the Service, protecting 11x's intellectual property markings. - Tier: All - Location: § 2.2.5 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.5.%20remove%20or%20otherwise,or%20any%20portion%20thereof%3B ### moderation enforcement — risk unknown > 2.2. Restrictions. Customer agrees not to, and will not allow any third party, to: - Interpretation (disclaimed): Introduces the restrictions section, establishing that Customer agrees not to, and will not allow third parties to, engage in prohibited conduct with respect to the Service. - Tier: All - Location: § 2.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.%20Restrictions.%20Customer%20agrees,any%20third%20party%2C%20to%3A ### moderation enforcement — risk unknown > 2.2.2. violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right; - Interpretation (disclaimed): Prohibits Customer from violating or encouraging others to violate third-party rights, including intellectual property rights, when using the Service. - Tier: All - Location: § 2.2.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.2.%20violate%2C%20or%20encourage,third-party%20intellectual%20property%20right%3B ### moderation enforcement — risk unknown > 2.2.6. reverse engineer, decompile, disassemble, or otherwise attempt to discover the underlying structure, ideas, or algorithms of the Service or any software used to provide or make the Service available; - Interpretation (disclaimed): Prohibits reverse engineering, decompiling, disassembling, or otherwise attempting to discover the underlying structure or algorithms of the Service. - Tier: All - Location: § 2.2.6 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.6.%20reverse%20engineer%2C%20decompile%2C,make%20the%20Service%20available%3B ### moderation enforcement — risk unknown > 2.2.1. use the Service for any illegal purpose or in violation of any local, state, national, or international law; - Interpretation (disclaimed): Prohibits use of the Service for any illegal purpose or in violation of any applicable law, creating a compliance obligation on the Customer. - Tier: All - Location: § 2.2.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=2.2.1.%20use%20the%20Service,national%2C%20or%20international%20law%3B ### tier differences — risk unknown > 4.3. Payment. Customer shall pay those amounts due and not disputed in good faith within thirty (30) days of the date of receipt of the applicable invoice, unless a specific date for payment is set forth in such Order Form, in which case payment will be due on the date specified.  Except as otherwise specified herein or in any applicable Order Form, (a) fees are quoted and payable in United States dollars and (b) payment obligations are non-cancelable and non-pro-ratable for partial months, and fees paid are non-refundable. - Interpretation (disclaimed): Obligates Customer to pay undisputed invoiced amounts within thirty days of receipt, specifies fees are payable in USD, and states payment obligations are non-cancelable and fees non-refundable. - Tier: All - Location: § 4.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=4.3.%20Payment.%20Customer%20shall,fees%20paid%20are%20non-refundable. ### tier differences — risk unknown > 4.2. Overages. 11x provides notification to Authorized Users when their Credits balance is running low and does not allow further use of the Service when Customer’s Credits balance is zero. Additional Credits may be purchased via Order Form, and once processed, the new Credits balance will be available on the Admin User’s account dashboard. - Interpretation (disclaimed): Describes the procedure for Credit balance notifications, suspension of Service when Credits are exhausted, and the process for purchasing additional Credits via Order Form. - Tier: All - Location: § 4.2 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=4.2.%20Overages.%2011x%20provides,Admin%20User%E2%80%99s%20account%20dashboard. ### tier differences — risk unknown > **4\. FEES, PAYMENT** - Interpretation (disclaimed): Section heading incorporating the fees and payment provisions governing Customer's financial obligations under the Agreement. - Tier: All - Location: § 3.2.3 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=**4%5C.%20FEES%2C%20PAYMENT** ### tier differences — risk unknown > 4.5. Taxes.  All amounts payable hereunder are exclusive of any sales, use and other taxes or duties, however designated.  Customer will be solely responsible for payment of all applicable taxes or duties, except for those taxes based on the income of 11x.  Customer will not withhold any taxes from any amounts due to 11x. - Interpretation (disclaimed): Obligates Customer to pay all applicable taxes and duties on amounts payable under the Agreement, excluding taxes on 11x's income, and prohibits Customer from withholding taxes from amounts owed to 11x. - Tier: All - Location: § 4.5 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=4.5.%20Taxes.%20All%20amounts,amounts%20due%20to%2011x. ### tier differences — risk unknown > 4.1. Fees. Upon execution of this Agreement, 11x will invoice Customer for access to the Service, which includes a mutually agreed number of Credits, at the frequency described in the Order Form. All Credits purchases are non-refundable. 11x will invoice Customer in advance quarterly for recurring fees. - Interpretation (disclaimed): Establishes Customer's obligation to pay fees for Service access including Credits upon execution, specifies invoicing frequency per Order Form, and states all Credits purchases are non-refundable. - Tier: All - Location: § 4.1 - Source: https://www.11x.ai/legal/terms - Snapshot SHA-256: `905eecbb668a4de2f2079d1623270f8b24a22d99df024ef73bf80eba2f1377c2` - Wayback: — - Deep link: https://www.11x.ai/legal/terms#:~:text=4.1.%20Fees.%20Upon%20execution,quarterly%20for%20recurring%20fees.